All products come with a standard manufacturer’s warranty against factory defects of sixty (60) days. Repair or replacement of damaged items due to factory defect will be offered until supplies last, otherwise store credit will be applied.
If a factory defect is discovered, kindly email us a copy of your sales invoice together with photos of the item for our review.
We reserve the right to inspect and verify the cause of damage to the items. If it is determined that the damage was caused by misuse or mishandling, appropriate repair and service fees may be charged. Likewise, if item was assembled or serviced by a person not authorized by La-Z-Boy, the product warranty is deemed void.
Items may be exchanged if found to have a factory defect within seven (7) days subject to the following guidelines: 1.) Original sales invoice must be presented as proof of purchase. 2.) Item must be exchanged within 7 days from date of purchase. 3.) Item must be in the same condition as when purchased, with its original packaging (e.g., in box, with complete accessories, operational, no cosmetic defect).
As per Republic Act No. 7394 (or The Consumer Act of the India), change of mind does not entitle you to a refund or an exchange. Exchange policy will be in conformity with DTI policy and subject to applicable Dealer’s/Manufacturer’s Guarantee. Please note, for made-to-order items and “as-is” clearance items, an exchange or refund shall not be accepted.